Well, I played e-mail ping pong with one of the tech support people who first got one developer working on the problem and then two. And each time I tried something, there was no solution at hand. On Tuesday, I received another e-mail from the tech guy with something new to try. I didn't feel up to disappointment yesterday, so I didn't try it out. But today, I figured "what the hell?" and tried the latest update that he sent me.
And it worked! For the first time since I originally tested the product, Clean Slate shut down properly! Yes! Success!
Of course, the next hurdle for someone as lazy as I am2 is to find a way to update all of the computers with the new version of Clean Slate without me having to go from machine to machine to do so. I asked the tech and hopefully he'll have a suggestion. I even offered them a file of the registry changes in exchange3. (Regshot, BTW, is a great program for looking at your registry before and after you make changes in order to see exactly what bits changed.)4
1. Clean Slate is a program which will undo any changes a student or teacher makes to a computer - including installing software, toolbars, adware, malware, spyware, other crap.
2. I think I became a chemist because I'm lazy. Let's look at the evidence here - Chemists love symbols and abbreviations and so do lazy people cuz it takes less time to write! Proof, no? ;-)
3. Well, no, not in exchange. Just told them I had a file of the registry changes if they were interested in seeing it.
4. Can you tell I've been reading Jasper Fforde lately? I feel like I've been attacked by a footnoterphone.